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Warranty

Warranty and Refund Policies

Products Covered

  • E-cigarette Device

The warranty period for e-cigarette devices purchased from VapeVale is 1 year from the date of purchase. A replacement device assumes the remainder of the warranty period of the original device.

  • Pods

Pods purchased from VapeVale are covered under the warranty for a period of 60 days from the date of purchase. A replacement pod assumes the remainder of the warranty period of the original pod.

Invalid Claims

Product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:
  • Any malfunction or damage not resulting from workmanship.
  • Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
  • Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
  • Theft or loss of the products.
  • Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions 
  • Claims for non-defective products.

Procedure for Filing Warranty Claim

  • Valid claims can be filed by emailing the VapeVale customer care team at support@vapevale.com, or by sending in a complaint at contact us page.
  • All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
  • VapeValereserves the right to request additional details about the relevant device or product, including photos and videos.
  • VapeVale reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
  • VapeVale will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.

Terms

  • VapeVale accepts all refund claims based on product quality issues.

  • The refund policy is active and valid only within the first 60 days from the date the order is dispatched.

  • Valid claims can be filed by emailing the VapeVale customer care team at support@vapevale.com or by sending in a request for a refund via contact us page.

**This Limited Warranty is NOT transferable to subsequent purchases.