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What is NOT covered by the Warranty?

August 20, 2020

1.  Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;

 

2.  Damage caused by the device or pod being exposed to or coming into contact with moisture (e.g., liquids, water, or rain, extreme humidity, unusual heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g., sand, food, dirt or similar substances);

 

3.  Damage caused by operating the device or pod outside the guidelines of permitted or intended use as described by RELX in the device or pod documentation;

 

4.  Damage caused by unauthorized modification to alter functionality or capability;

 

5.  Damage (1) attributable to accessories or attachments not authorized or recommended by RELX or (2) attributable to accessories or attachments authorized or recommended by RELX but where usage of those accessories or attachments was outside of normal or recommended use;

 

6.  Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic;

 

7.  Any device or pod where the Serial Code has been tampered with, erased, obscured, or is found to not be genuine; 

 

8.  Degradation of batteries from normal use (please contact RELX Global Care Team for more information on battery degradation);

 

9.  Damage caused by unauthorised opening, disassembling or tampering with your device or pod in any way; and

 

10. Devices or pods purchased from unauthorized retailers.




Also in Warranty & Maintenance

What should I do if I suspect a purchased product is counterfeit?

August 20, 2020

If you have this suspicion please refer to https://relxnow.com/pages/verify to verify the authenticity of your product.

 

The fight against unauthorized and counterfeit devices is a long-term commitment to upholding a high level of quality and service by RELX. RELX advises consumers to be cautious when purchasing devices from unauthorized resellers. While RELX would like to help victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes. In the case where we have a good faith belief that warranty claims are the result of counterfeit devices, we may reject such warranty claims at our sole discretion.

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Can I return my device or pod for refund?

August 20, 2020

RELX only accepts refund claims based on product quality issues, and the product should be purchased on the official RELX website and must be returned directly to RELX within fourteen (14) days of product receipt  RELX will not be able to process refunds if the tamper-proof seal is broken.

 

RELX will not be able to provide refunds for devices or pods purchased through authorized RELX retailers. In such cases, refunds must be obtained from the authorized retailer from which you purchased the device and will be subject to the retailer’s policy on refunds.

 

You may be asked to pay additional delivery and customs clearance fee depending on your location. Contact our customer service for more details.

 

Official website: Global: http://www.relxnow.com, Canada: http://ca.relxnow.com, UK: http://relxnow.co.uk, Spain: http://relxnow.es, France: http://relxnow.fr, Russia: http://relxnow.ru, and Malaysia: http://relxnow.my

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How do I claim warranty at an offline authorized retail store?

August 20, 2020

If a valid claim under this limited warranty is received within the warranty period, an authorized RELX store will, as its only obligation and your only remedy, exchange the device or pod for a new one. In the case of a limited edition or discontinued device or pod, the authorized RELX store reserves the right to provide a functionally equivalent new device or pod if the authorized RELX store is unable to replace the device or pod with an identical device or pod.

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