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How can I track my order?

August 20, 2020

Once your order ships, you will receive a shipping confirmation text with a link to your tracking number. Please allow for 24 business hours before receiving your tracking details.



Please note: Your order confirmation text is sent immediately after your purchase, which is different from your shipping confirmation text.



Your tracking information is also available in your RELX account dashboard. You can see the status of your delivery and a detailed tracking history by clicking on "View Tracking History" in the courier section.



To get more information on your delivery, to select notification preferences for delivery updates, and to access the courier's contact information, you can enter the tracking number directly in the courier's website.



If the tracking information shows your delivery is being held by the courier, use their website, or contact the courier directly to locate where your delivery is.



Also in Shipping & Receiving

What do I do if my parcel is not delivered?

August 20, 2020

If you did not receive your package, double-check your tracking information found in the shipping confirmation text or in your RELX account dashboard.



We recommend checking in with neighbors, front desk, mailrooms, or anywhere it may have been delivered. Please also check that the shipping address that was entered for the order is accurate and complete.



Please note: You must report damaged or missing items to us within 72 hours of the date of delivery. Failure to do so may result in a denied claim by the shipping carrier and exclusion from our return/exchange policy.

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Can I make a change to an existing order?

August 20, 2020

Once an order is placed, we are unable to make any additions or changes to your order. If you change your mind on all the items in the order, you can cancel your order within 45 minutes of placing it. If your order has been processed or has already shipped, we can help with a return so you can place a new order.

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Do I need to pay import tariff by myself?

August 20, 2020

The tariffs in different countries are different. Generally, the tariffs need to be borne by the buyer. However, as a RELX customer, we will reimburse you for 100% of the actual tariff. If you need to pay the import tariff for your package, please make advance payment and keep the payment voucher, then you can contact our official customer service by sending an email to support@relxtech.com. We will return the tariff you paid within 15-20 working days.

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