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Does RELX collect and store users’ payment information?

August 20, 2020

Please be assured that we will not collect or store any of your payment information. As all payment processes are handled directly by PayPal (an internationally renowned payment service provider), we do not have access to your personal payment information.



Also in Payment & Safety

Does RELX collect and store users’ payment information?

August 20, 2020

Please be assured that we will not collect or store any of your payment information. As all payment processes are handled directly by PayPal (an internationally renowned payment service provider), we do not have access to your personal payment information. 

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Under what circumstances will the RELX online store cancel an order unilaterally?

August 20, 2020

Ordered products exceed the purchase limit with the same account.

A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction. 

RELX receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent. 

RELX determines that the purchase was made through improper means or finds evidence that order was not made legally.  

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What should I do if the online transaction prompts failure?

August 20, 2020

This situation is very rare, you can refresh the page and try to pay again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account. 

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