Can I open or refill my RELX pod?

August 20, 2020

To ensure product safety and quality, RELX pods are not designed to be reused or refilled and should not be opened. Opening or otherwise tampering with the pod will render the warranty on the pod null and void.

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What do I do if my order is returned to the sender?

August 20, 2020

If an incorrect phone number or zip code was entered, then the package may be marked as "return to sender" and returned to our warehouse. Please double-check that your address is accurate for future orders.

What's the best way to use a RELX pod?

August 20, 2020

RELX pods are built for puffing under normal drawing pressure. It may take a little extra suction on the first try to get the RELX pod working, but the following puffs should be gentle. Puffing too hard can force liquid up into the air path. It is best to avoid squeezing the mouthpiece between your teeth or lips - this pressure may also force liquid up into the air path and cause leakage. When inserting your RELX pod, place your fingers on the outer edges of the hard plastic mouthpiece to avoid squeezing the RELX pod as it clicks into place. If you're still having trouble, please contact the RELX global care team.

What is in the e-liquid of a RELX pod?

August 20, 2020

Building on years of research, RELX produces our own proprietary e-liquid formula with a high manufacturing standard and the strictest quality control process.

Our ingredients include glycerol, propylene glycol, flavorings and nicotine salt.

Nicotine salt is the active ingredient. Despite common misconceptions, nicotine is not a carcinogen, but is known to be an addictive chemical.
Glycerol is a hypoallergenic ingredient used as a sweetener, and texture enhancer commonly used in foods.
Propylene Glycol is a colorless, odorless ingredient commonly found in beverages, baked goods, and other household consumables.
RELX uses standard non-oil-based flavoring compounds used in foods.