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What do I do if my order is returned to the sender?

August 20, 2020

If an incorrect phone number or zip code was entered, then the package may be marked as "return to sender" and returned to our warehouse. Please double-check that your address is accurate for future orders.

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What's the best way to use a RELX pod?

August 20, 2020

RELX pods are built for puffing under normal drawing pressure. It may take a little extra suction on the first try to get the RELX pod working, but the following puffs should be gentle. Puffing too hard can force liquid up into the air path. It is best to avoid squeezing the mouthpiece between your teeth or lips - this pressure may also force liquid up into the air path and cause leakage. When inserting your RELX pod, place your fingers on the outer edges of the hard plastic mouthpiece to avoid squeezing the RELX pod as it clicks into place. If you're still having trouble, please contact the RELX global care team.

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Can I open or refill my RELX pod?

August 20, 2020

To ensure product safety and quality, RELX pods are not designed to be reused or refilled and should not be opened. Opening or otherwise tampering with the pod will render the warranty on the pod null and void.

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What is in the e-liquid of a RELX pod?

August 20, 2020

Building on years of research, RELX produces our own proprietary e-liquid formula with a high manufacturing standard and the strictest quality control process.

Our ingredients include glycerol, propylene glycol, flavorings and nicotine salt. 

 

  • Nicotine salt is the active ingredient.  Despite common misconceptions, nicotine is not a carcinogen, but is known to be an addictive chemical.

  • Glycerol is a hypoallergenic ingredient used as a sweetener, and texture enhancer commonly used in foods.

  • Propylene Glycol is a colorless, odorless ingredient commonly found in beverages, baked goods, and other household consumables.

  • RELX uses standard non-oil-based flavoring compounds used in foods.

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How should I store my RELX pod? Do they expire?

August 20, 2020

While RELX Nano2 & RELX Pod Pro/RELX Pod for Infinity/Essential have an expiry date of 18 months from the date of manufacture, they are meant to be used soon after purchase.

We recommend that you finish using your pod within 15 days of opening it to maintain the best taste. After 18 months, you may notice a difference in the flavor or quality.

To help ensure the quality of the RELX pods, store them unopened at room temperature in a dry environment out of reach of children and pets until use.

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How long does a RELX pod last?

August 20, 2020

The number of puffs per RELX pod varies by individual usage.

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How does the RELX pod work?

August 20, 2020

RELX uses a closed-loop temperature control algorithm designed to deliver the ideal amount of power to the RELX pod. The liquid is heated using an industry standard wick and nichrome coil system.

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Where do I find my RELX device Serial Code?

August 20, 2020

The RELX device Serial Code is a combination of six-nine characters (letters and numbers).

RELX Classic: 
*You can find the Serial Code at the bottom of your device, near the charging plug.


RELX Alpha, i, Infinity, Essential: 
*You can find the Serial Code inside the curved opening of the device.

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Where do I find my RELX device Serial Code?

August 20, 2020

The RELX device Serial Code is a combination of six-nine characters (letters and numbers).

RELX Classic: 
*You can find the Serial Code at the bottom of your device, near the charging plug.


RELX Alpha, i, Infinity, Essential: 
*You can find the Serial Code inside the curved opening of the device.

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How do I dispose of a RELX device?

August 20, 2020

The RELX device is designed to be reliable and intended to exceed our limited warranty. Unlike other e-cigarettes, RELX isn't disposable and should be treated as a consumer electronic device. Follow your city's local recommendations for disposing of a lithium-polymer rechargeable battery.

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Can I take the RELX device and/or RELX pod on an airplane?

August 20, 2020

RELX devices are safe for travel, but most airlines restrict the use of vaporizers onboard the aircraft. Most airlines also have restrictions on devices with lithium batteries. Contact your airline or check the list of prohibited items provided by the airline company.

Exposure to extreme altitude changes can cause leakage in RELX pods. You should dispose of any partially used RELX pods before you board the aircraft and use a fresh one when you land.

If your RELX pod leaks, it is best to avoid direct contact with the liquid. If your hands come into contact with the liquid, please wash your hands with soap and water. You can still use a RELX pod if some e-liquid has leaked, after carefully wiping it off with a clean cloth or tissue before inserting it into your device. If the leakage persists, please contact the RELX Global Care team.

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What is the best way to store the RELX device?

August 20, 2020

Avoid storing a RELX device for more than two weeks on an empty charge. It is best to charge the device entirely and remove the RELX pod before storing.



As with all products containing nicotine or intended for use with the consumption of nicotine, store the RELX device out of reach of children and pets.

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